You can check your order status by clicking here or by logging into your account dashboard and selecting My Orders.
Rug samples are $20, including shipping. If you have a trade account with us, your trade discount applies here, too.
You can order up to 10 free fabric swatches, all shipped for a flat rate of $5.99.
Your order can be canceled up to 30 minutes after it is placed.
In the event your order is delayed for any reason, we will contact you by email—first when the delay occurs, then again to provide an updated delivery date. Customers can opt in to receive these notifications via SMS as well.
Should the new date provided not fit your needs, you may call a member of our team for assistance here.
Any custom orders (such as sectionals/sofas) are not eligible for return and are considered final sale. Final sale items are not eligible for return.
How It Works
Select Eligibility Only certain items are available for prepaid backorder. If an item qualifies, you will see the expected availability date on its product page. Please note: Prepaid backorder items are not eligible for waitlist opt-in at this time.
Full Payment Up Front When you place a prepaid backorder, your payment will be processed immediately.
Estimated Arrival Date The date you see on the product page is our best estimate of when the item will be ready to ship to you.
Cancellations
You can cancel your prepaid backorder any time before we begin preparing it for shipment. To cancel, please contact our customer support team. Contact Us